Article 1 - Preamble

The specific conditions of each sale (goods purchased, prices, terms, etc.), these general terms and conditions of sale, the Terms and Conditions of Use of the Site (see definitions below) and the Website Clauses, form the contractual framework applicable to any transaction taking place on the Site. This box supersedes any prior notification.

It is important to read, understand and accept the following terms and conditions, as any sale made on the Site is subject to the application of this contractual framework, and in particular these general terms and conditions of sale. By placing an order on the Site, you agree to be bound by these terms and conditions.

This Preamble is an integral part of the General Terms and Conditions of Sale.

The collection and use of your personal data that we carry out in the context of an order on the Site is carried out in accordance with the Personal Data Protection Charter to which we refer you.

Article 2 - Definitions

In these General Terms and Conditions of Sale, the following definitions apply :

Property(s): All the properties offered for sale on the Site are offered by Confort At Home SPRL

T&Cs : these General Terms and Conditions of Sale.

We: Confort At Home SPRL, i.e. the legal entity that offers its Goods for sale on the Site, whose contact details are specified in Article 4 of these T&Cs, also referred to as "Our", "Our", etc.

Contracting parties: the parties who undertake to comply with these T&Cs, i.e. Youand Confort At Home SPRL (We/Us).

Website: the website of Confort At Home SPRL accessible at the following address​ : "www.confortathome.com".

Durable medium: any instrument that allows the consumer or professional to store information addressed to him personally in order to be able to refer to it later for a period of time appropriate to the purposes for which the information is intended and which allows the identical reproduction of the information stored.

You: the person who accesses, uses and/or places an order on the Site to purchase Goods on the Site.

Article 3 - Scope of application

These T&Cs define the respective obligations of the Contracting Parties to the sale of Goods through our online store accessible on the Website "www.confortathome.com" in accordance with the order process set out in Article 7 hereof.

These T&Cs govern all orders.

Article 4 - Our legal notices

Company identity: The website "www.confortathome.com" is managed by the company Confort At Home SPRL, whose registered office is located at Rue de Veeweyde, 18 – 1070 Anderlecht, Belgique, registered in the Registre du commerce et des sociétés BCE under number 0737.633.035.

Intra-community VAT number: BE- 0737.633.035

In the event of a dispute : Service de Médiation pour le Consommateur - North Gate II - Boulevard du Roi Albert II 8 Bte 1 -1000 Bruxelles (Tel : 02 702 52 20 - E-mail : "contact@mediationconsommateur.be")

Contact : Our customer service can be reached by email at "contact@confortathome.com" or by chat from Monday to Friday from 9 a.m. to 5 p.m..

Article 5 - Your responsibilities

You declare that you are legally capable and at least 18 years of age on the day the order is placed. Within the framework of these T&Cs, you are acting for personal purposes, to the exclusion of any professional or commercial purposes.

You agree to provide accurate, accurate and up-to-date information in accordance with these T&Cs.

You are the holder of the payment method used to pay for the Goods(ies) ordered in accordance with the order placement process provided for in Article 7 hereof, or confirm that you have the authorisation in due form of the holder.

The username and password allowing access to your customer account are confidential. You agree not to disclose it to third parties.

Article 6 - Offer and price

The representation of the products on our website does not constitute a contractual offer, but serves as a non-binding online catalogue. All Properties offered on the Site are described in good faith and as accurately as possible.

Offers and prices are indicated in euros and are only valid on the date of placing the order. They are subject to change at any time without notice.

Price reductions or other promotional offers indicated on the packaging of the products ordered are already included in our sales prices mentioned on our Site.

Only the price displayed on the Site is authentic between the Contracting Parties. The prices offered at the end of the order process show the overall prices including all taxes, as well as delivery costs and any other costs.

Due to the large amount of data on the Site, it is possible that some of the data is inaccurate and if the price indicated is clearly incorrect, you cannot demand that the sale be concluded at this incorrect price.

Article 7 - Conclusion of the contract

7.1. Placing an order on the Site

Any order placed on the Site follows different steps: each step is successively completed by the "click" of a confirmation icon.

The ordering process follows a logical and transparent path that you can perceive through the right layout and graphic.

When you click on an icon whose wording or layout generates engagement that any user would understand, you're bound by your click. This is the case, for example, with icons labelled "Validation", "Payment" or any other similar title.

The ordering process allows for the correction of errors, as well as the identification of languages in which the contract can be concluded when multiple languages are available.

The ordering process makes it easy to understand which payment methods are accepted, what delivery methods are offered and the relative costs.

By clicking on the "Pay" button, you place a binding order for the items in the shopping cart. Confirmation of receipt of the order is made immediately after receipt of the order. This confirmation of receipt of the order does not constitute a firm acceptance of it

7.2 Reserve of non-validation of the order

We reserve the right not to validate the order, particularly in the following cases :

In case of Goods not available in stock. We only offer for sale on the Site those Goods that are available in stock. Our service offers and prices are valid as long as they are visible on the Site. However, in the event of an order for a Good which, for any reason whatsoever, is no longer available in stock, we will inform you and cancel the order for the Goods not available in stock.

In the event of a refusal to validate the payment by the issuer of the payment card you are using, or in the event of fraud or reasonable suspicion of proven fraud, we reserve the right to cancel the order(s) without justification.

In the event of an order for a large volume of the same Goods or to the same delivery address, we reserve the right to cancel the order(s) without giving any reason.

In the event of abuse of the right of withdrawal granted to you in Article 11 hereof, in the case of several previous orders, we reserve the right to cancel the order(s) without justification.

In such cases, the sum(s), if any, paid by you will be refunded in full as soon as possible, the order(s) will be cancelled and the purchase contract(s) will not be deemed to have been concluded.

7.3 Sending a confirmation email and formation of the purchase contract

The purchase contract is concluded by us sending an email confirming the shipment of the order. The said email is sent within seven business days of our receipt of your order.

You agree to check the receipt of this order dispatch confirmation email in your email box, as well as in the section dedicated to spam or junk mail, if applicable.

This email confirming the shipment of the order contains a link to these T&Cs.

You undertake to keep a copy of this order dispatch confirmation email and a copy of the corresponding T&Cs, either by printing them or by keeping them on a durable medium.

7.4 Electronic Invoice

You agree to receive an electronic invoice.

Article 8 - Validity and proof of the order

Notwithstanding any other written evidence or any evidence kept on another durable medium to which you will have access, it is agreed that the computerized records, kept in our computerized systems or in those of our hosting provider, may be used as proof of communications, the content of orders, their date and payments made between the Contracting Parties.

Article 9 - Delivery

As soon as the email confirming the shipment of the order is sent, in accordance with Article 7.3 of these GTCS, we undertake to deliver the Goods(ies) ordered to the delivery address indicated during the order process.

The delivery of the Goods is made by parcel, by post, through a transport company mandated by us to the place of delivery that you have indicated.

For delivery times, you can consult the delivery section on our website.

You will be informed of any delivery restriction(s)/constraint(s) when they are brought to our attention.

Our deliveries are free of charge from a certain amount indicated on the Site at the time of the order (after deduction of vouchers/discounts and before application of delivery costs). For all other orders, delivery costs will be charged in accordance with the information provided on the Site at the time of the order. Any risk of loss of or damage to the Property(s) passes to you upon receipt by you of the Property(s), i.e. as soon as you, or a third party designated by you, other than the carrier, takes physical possession of such Property(s).

Any complaint(s) relating to an inaccuracy in quantities or an erroneous reference to the order confirmed on the Site, must be notified to our customer service, whose contact details are indicated in Article 4 of these T&Cs, upon receipt of the products. This clause does not affect the right of withdrawal and the legal guarantees you have, if any, in accordance with these terms and conditions.

Article 10 - Terms of payment

The payment methods offered are payment by credit card, PayPal and, if applicable, other payment methods that we will indicate to you at the latest at the beginning of the process of your order. We reserve the right to change the available payment methods without prior notice.

In the event of incorrect bank details, rejection of a debit, or an account with insufficient funds, involving your responsibility or that of a third party related to you, the resulting costs and the banks' fees are borne by you.

Payment of the purchase price is due upon conclusion of the contract. Insofar as the legal conditions are met, the customer will automatically be considered in arrears with payment if he does not make the payment within 15 days from the date on which this payment became due. In the event of delay, you are required to pay late payment interest of 2% of the total amount per month with any month started. No reminder letter or formal notice is sent. The debtor is not considered to be in arrears if the payment is delayed for a reason beyond his or her control. The burden of proving non-liability in the event of late payment lies with the debtor. The products will be shipped after payment of both the amount of the products and the delivery costs if these are due as well as the interest for late payment.

Article 11 - Right of withdrawal

11.1 Your right of withdrawal

You have the right to withdraw from your order, without giving reasons, within fifteen (15) calendar days from the day on which you or a third party designated by you placed the order.

To exercise this right, you must notify us of your decision to withdraw before the expiry of the fifteen (15) day period: by letter sent by post to the address Confort At Home Rue de Veeweyde, 18 – 1070 Anderlecht – Belgium. 

A withdrawal code must be mentioned on your request. This code will be provided to you by our customer service when you contact them by email at "contact@confortathome.com". Vous devez utiliser le modèle de European withdrawal form to submit your written request.

Our customer service, whose contact details are indicated in Article 4 of these T&Cs, will then inform you of the terms and conditions for returning the Goods. We reserve the right not to accept return(s) that do not comply with the terms and conditions thus communicated.

You undertake to return the Goods(s) to us, without delay or at the latest within fourteen (14) calendar days following the communication of your wish to withdraw.

You are responsible for the return costs unless a problem attributable to us has occurred in the processing and delivery of your order.

We will refund the amount paid for your order, including the delivery costs (with the exception of additional costs due in the event that you have selected a more expensive delivery method than the standard delivery offered), no later than thirty (30) days at the end of the month from the day on which we received your duly completed form by post. However, we reserve the right to defer the refund until we have received the Goods. We will process the refund using the same payment method you used for the original transaction.

You may be held liable for the depreciation of the Property(s) resulting from handling other than that necessary to establish the nature, characteristics and proper use of the Property(s).

11.2 Exceptions to the right of withdrawal

The order of the following Goods(ies) does not give rise to the right of withdrawal :

Goods(ies) that have been unsealed or damaged after delivery and/or cannot be returned for reasons of hygiene and/or health protection.

Goods made to your specifications or that have been clearly customized.

Property(s) that can deteriorate quickly or whose expiry date could quickly be exceeded.

Article 12 - Archiving of the contract

We electronically record the contract concluded.

You can access the archived contract for which you were one of the contracting parties by contacting our customer service whose contact details are indicated in Article 4 of these T&Cs.

The said archived contract is in no way made available to third parties.

Article 13 - Limits of Liability

We reserve the right to refuse an order, without our being liable in this respect, for example, due to, but not limited to, the communication of manifestly erroneous data, the non-payment or refusal of authorisation by your financial institution, orders relating to an abnormally large number of Goods, etc.

In the event of non-performance, we cannot be held liable if the non-performance of the purchase contract, or its poor performance, is either attributable to you, or is attributable to the unforeseeable and insurmountable act of a third party unrelated to the service, or finally, is attributable to a case of force majeure of any nature.

In the current state of the technical systems, we cannot guarantee that data will be transmitted via the Internet to be error-free and/or possible at all times. Therefore, we do not accept any responsibility(s) for technical and electronic errors beyond our control, in particular with regard to delays in the processing of orders.

Article 14 - Legal guarantees

Legal warranties apply to the Property(s).

If a warranty is stated in the description of an item, your legal rights in this area against us remain unaffected.

Article 15 - Final provisions

15.1 Modification of the T&Cs

We reserve the right to modify these T&Cs at any time, without notice, according to changes made to the service, changes in legislation or for any other legitimate reason.

In the specific case where the service needs to be adapted to legislative changes, we will do everything possible to make these adaptations as quickly as possible. During this period, you acknowledge that we will not be liable for any temporary non-compliance.

The new T&Cs are posted online with the date of update and are immediately applicable to you.

The version of the T&Cs that is enforceable against you is permanently available on the service.

You undertake to keep yourself informed of these changes by regularly consulting the page of the Service containing the T&Cs.

15.2 Severability

If one or more clauses of these T&Cs should be declared invalid, invalid, illegal or unenforceable under applicable law, in whole or in part, such a situation shall not affect the validity of the remaining clauses. The void, invalid, illegal or unenforceable clause shall be replaced retroactively by a valid and enforceable provision whose content is as close as possible to that of the original clause.

15.3 Agreement of Evidence

The Contracting Parties agree that they may exchange the information necessary for the Service (including the invoice) and the execution of these T&Cs electronically. Any electronic communication between the Contracting Parties shall be presumed to have the same evidentiary value as a written document on paper. The use of your identifiers allows us to consider that it is you who is using the Service.

A printed version of the T&Cs and any warning notice issued in electronic form will be accepted in any judicial or administrative proceedings related to this contractual relationship, in the same way and under the same conditions as other documents and commercial and commercial records created and kept in printed form.

15.4 Force majeure

Notwithstanding anything to the contrary, neither of the Contracting Parties shall be held liable for the delay in the performance or non-performance of its obligations resulting from events of force majeure (such as strikes, wars, earthquakes, cataclysms of any kind, direct or indirect effects of explosion, fire, heat release, flood or any other case of force majeure).

15.5 Relationships

Our relationship with you is that of an independent contractor.

In the event of a dispute between you and other users of the Service or between you and a third party, we have no obligation to get involved. You release us, our directors, employees and other members from any and all actions, damages of any kind, known or unknown, relating to any such disputes to which you are related.

15.6 Communication and Notification

Any communication or notice we give you will be deemed to be valid if it is sent to the email address you have given us, even if it is no longer valid.

15.7 Complaints

You can contact us for any information, question or complaint concerning the Site or the T&Cs via our customer service accessible at

« Contact ».

In the event of a dispute, you will first contact our company in order to obtain an amicable settlement.

You can also contact the European online dispute resolution platform by visiting the website "http://ec.europa.eu/consumers/odr".

Otherwise, the Belgian authorities are the only competent authorities, regardless of the place of delivery and the method of payment accepted, in accordance with Article 15.8 of these T&Cs.

15.8 Dispute Resolution

The contractual relationship under these T&Cs between you and us is subject to Belgian law. Any dispute arising from the validity, interpretation, performance or non-performance, interruption or termination of these T&Cs shall be governed exclusively by Belgian law and shall fall under the exclusive jurisdiction of the Belgian Courts for any type of procedure.

The choice of the applicable law cannot, however, have the effect of depriving the consumer of the protection afforded to him by the provisions which cannot be derogated from by agreement under the law which would have been applicable in the absence of a choice. The choice of applicable law does not allow for derogation from the mandatory rules of international law from the law of the court seised.